Extensive Capabilities

Challenges we solve

Our method-neutral approach means we put your business challenge first. We help solve our client’s trickiest and most unique challenges by designing bespoke solutions.

Strategic foundational understanding 

We help organisations build a deep, insight-driven understanding of the people, cultures, and systems that shape their environment. 

Whether you’re entering a new market, evolving your brand, or planning long-term strategy, we uncover the foundational dynamics needed to guide confident, forward-looking decisions

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Segmentation, targeting and forecasting

We turn complexity into clarity by identifying meaningful segments, defining priority audiences, and projecting future behaviours.

Our research helps you understand not just who your audiences are, but why they think, choose, and act the way they do — so you can tailor your strategy and how you communicate with your customers

Brand strategy

We help brands define their purpose, position, and relevance early on and and in an ever-evolving landscape.

By uncovering how people perceive, experience, and emotionally connect with your brand or service, we guide strategic choices that build clarity, distinctiveness, and long-term value.

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Comms and creative collaboration

Our work informs communication strategies and creative development by grounding ideas in real human understanding.

Whether you’re shaping a campaign, refining messaging, or exploring new creative territories, we collaborate to ensure your work resonates with the audiences that matter most.

Behaviour change

We explore what drives real-world behaviour.

We have a unique behaviour change model that helps to uncover the social, psychological, and contextual forces at play. And we use this to help organisations design strategies that not only inform but influence these behaviours. From shifting attitudes to shaping habits, our work supports change.

Innovation and NPD

We bring human insight into the heart of innovation.
From early-stage exploration to concept testing, we help organisations identify unmet needs, spot opportunity spaces, and shape ideas that are relevant, differentiated, and future-facing.
 

Customer and user experience

We help organisations see their experiences through the eyes of the people they serve.

From journey mapping to deep-dive ethnography, we uncover the insights and interventions that will support your brand and growth strategy planning.

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Get in touch

If you’d like to work with us we would love to hear from you.

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